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    is cantab.nu blocked?? dont get any emails from my form. http://www.jotform.com/?formID=22425360428348

    Asked by Cantab on August 30, 2012 at 01:16 PM
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    Answered by gori-mathew on August 30, 2012 at 01:35 PM

    Hi,

    I have now removed your email from our bounce list. It should be working fine now.

    When the email has not been successfully delivered and the reason reported back to us is that the email was bounced, that email appears on this list.

    See the reason below for blocking your email:

    Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 This system is configured to rejec= t mail from a194-180.smtp-out.amazonses.com (Host blacklisted in b.barracud= acentral.org)'

    This sometimes happen when you're email service provider rejected our email at some point or when they're not available to received message from us.

    Hope this helps. Let us know if you have any other questions. Thanks!

     

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    Answered by Cantab on August 30, 2012 at 02:17 PM

    can you also remove f@cantab.nu from bounce list

    thanks!

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    Answered by gori-mathew on August 30, 2012 at 02:34 PM
    I checked this email: f@cantab.nu is NOT in the bounce list .

    Please can you test your form and lets know if you can now receive form submissions.
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    Answered by Rolfsson75 on August 31, 2012 at 02:11 AM

    I receive mail for office@cantab.nu but not to f@cantab.nu. strange!

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    Answered by AtacanC on August 31, 2012 at 02:43 AM

    It should be also working fine by now. It has also been removed from the bounce list. Can you please test your form again and let us know the results?

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    Answered by Rolfsson75 on August 31, 2012 at 03:04 AM

    it works fine!!

    many thanks!

    excellent service!