- firleandcountryAsked on September 18, 2017 at 07:01 AM
I have a paid account with login firstname.lastname@example.org but i forgot the password. When i try to resend password it doesn't appear in my inbox. Please help!
- philisAnswered on September 18, 2017 at 07:22 AM
When I checked your email address email@example.com I could not find an account registered with it.
I made a research with firleandcountry which seems to be registered with firstname.lastname@example.org.
If firleandcountry is your username please try to reset your password using email@example.com. If not, please send us any of your form ID or username.
- Katrine PalsagerAnswered on September 18, 2017 at 07:31 AM
Thanks for the quick response.
I have a bronze account with 10+ forms on it. It should be registered to firstname.lastname@example.org and name is Katrine Palsager could you make a search on that information? I also have an account under email@example.com but that is my free account which i do not use.
- philisAnswered on September 18, 2017 at 08:10 AM
When I made a search with firstname.lastname@example.org it directed me to your guest account. Based on your IP address I found two accounts the details of which can be seen below:
It seems you have two accounts both of which are registered under email@example.com.
Please use firstname.lastname@example.org when you log in to access your bronze account as well.