- firleandcountryAsked on September 18, 2017 at 07:01 AM
I have a paid account with login email@example.com but i forgot the password. When i try to resend password it doesn't appear in my inbox. Please help!
- philisAnswered on September 18, 2017 at 07:22 AM
When I checked your email address firstname.lastname@example.org I could not find an account registered with it.
I made a research with firleandcountry which seems to be registered with email@example.com.
If firleandcountry is your username please try to reset your password using firstname.lastname@example.org. If not, please send us any of your form ID or username.
- Katrine PalsagerAnswered on September 18, 2017 at 07:31 AM
Thanks for the quick response.
I have a bronze account with 10+ forms on it. It should be registered to email@example.com and name is Katrine Palsager could you make a search on that information? I also have an account under firstname.lastname@example.org but that is my free account which i do not use.
- philisAnswered on September 18, 2017 at 08:10 AM
When I made a search with email@example.com it directed me to your guest account. Based on your IP address I found two accounts the details of which can be seen below:
It seems you have two accounts both of which are registered under firstname.lastname@example.org.
Please use email@example.com when you log in to access your bronze account as well.