How to refund and update submission

  • Profile Image
    defcon6
    Asked on September 18, 2017 at 07:25 AM

    I run conferences and sometimes speakers or moderators cancel so I need to credit them and mark as cancelled. Is there a way to keep the registration but edit the amount paid? I don't want to delete. Thank you

  • Profile Image
    aubreybourke
    Answered on September 18, 2017 at 10:08 AM

    1. For the refund you would need to login to your payment processor account.

    So for PayPal its http://www.paypal.com

    How do I issue a full or partial refund?

     

    2. Yes you can keep your JotForm submission. You just need to edit it:

    How to Edit Submissions Made on Your Forms

     

  • Profile Image
    defcon6
    Answered on September 18, 2017 at 10:43 AM
    Thank you. I know about editing but I can’t change the figure for attending the conference as that is fixed and the people already paid.
    In stripe I arranged the refund.
    I want to change the amount that a person paid if they get a refund in Jotform or edit their record to show that
    How can you change the amount if the amount is fixed in jot form settings?
    With kind regards,
    Robert Rubinstein
    Chairman
    Save the Date: TBLI CONFERENCE NORDIC 2017. Stockholm Sept. 28-29
    Who is TBLI &What is Impact Investing?
    TBLI GROUP
    Vision: We will benefit when economy creates well being
    Mission: Triple Bottom Line Group (TBLI) is creating an inclusive values economy, by highlighting the opportunities triple bottom line investing offers to investors.
    T +31 (0)20 428 6752 M +31653594705• skype robert_rubinstein_tbli
    Website | LinkedIn | Twitter
    ...
  • Profile Image
    aubreybourke
    Answered on September 18, 2017 at 11:16 AM

    I think you may have misunderstood. I wasn't talking about editing your form. The price will stay the same.

    Please read this guide. It will show you how to edit the data in a submission and save it. (How to edit a record)

    How to Edit Submissions Made on Your Forms

  • Profile Image
    aubreybourke
    Answered on September 18, 2017 at 11:37 AM

    Just tested it here on my side. It seems its not possible to update the value by editing it like I suggested.

    Best you can do is delete it and offer a full refund.

  • Profile Image
    defcon6
    Answered on September 18, 2017 at 12:43 PM
    I understand. I don’t think I have explained it correctly.
    This is what I am talking about
    -I create a product (conference attendance costs 800 Euros) and person registers and pays with credit card.
    -Same person cancels and I need to refunds a percentage of his registration fee. I rewound that via strip, but need to change the amount he paid in his registration.
    -That can’t be done as the amount for the product can’t be edited.
    -What do I do?
    With kind regards,
    Robert Rubinstein
    Chairman
    Save the Date: TBLI CONFERENCE NORDIC 2017. Stockholm Sept. 28-29
    Who is TBLI &What is Impact Investing?
    TBLI GROUP
    Vision: We will benefit when economy creates well being
    Mission: Triple Bottom Line Group (TBLI) is creating an inclusive values economy, by highlighting the opportunities triple bottom line investing offers to investors.
    T +31 (0)20 428 6752 M +31653594705• skype robert_rubinstein_tbli
    Website | LinkedIn | Twitter
    ...
  • Profile Image
    defcon6
    Answered on September 18, 2017 at 12:43 PM
    Thanks but not possible.
    Have to figure something else out
    With kind regards,
    Robert Rubinstein
    Chairman
    Save the Date: TBLI CONFERENCE NORDIC 2017. Stockholm Sept. 28-29
    Who is TBLI &What is Impact Investing?
    TBLI GROUP
    Vision: We will benefit when economy creates well being
    Mission: Triple Bottom Line Group (TBLI) is creating an inclusive values economy, by highlighting the opportunities triple bottom line investing offers to investors.
    T +31 (0)20 428 6752 M +31653594705• skype robert_rubinstein_tbli
    Website | LinkedIn | Twitter
    ...
  • Profile Image
    BJoanna
    Answered on September 18, 2017 at 01:03 PM

    It is not possible to edit a payment part of the form when editing a submission. 

    Feel free to contact us if you have any other questions.