I am trying to downgrade my subscription but I am having issues canceling. Can you help?

  • Profile Image
    Asked on August 30, 2012 at 03:48 PM

    When I click the downgrade button it takes me to paypal and I keep having issues saying the link is not valid.

  • Profile Image
    Answered on August 30, 2012 at 04:01 PM

    Hi epicgeneration,

    Since you are using gateway Paypal for paying your subscription, here's a guide on how to cancel your subscription.

    1. Log in to your Paypal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number on that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal subscription.

    Hope this help.

    Thank you!