What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account problem

    Asked by mysmg on August 30, 2012 at 04:05 PM

    I keep sending emails and filling out this form but I'm getting no help:

    The billing for this order was processed on 8/27:

    Your Order: JotForm Premium Monthly [INT120827-3822-77904]


    However, my account was just downgraded from premium to free.  Please put my account back to premium asap.

  • Profile Image

    Answered by gori-mathew on August 30, 2012 at 04:42 PM

    Hi Eric;

    I have already responded ti your other post on this forum. You account is now on Premium account. I did manual upgrade.

    Lets know if you need further assistance on this issue.