Billing Inquiry: Unused time

  • smallcakesfortmyers
    Asked on March 3, 2024 at 11:27 AM
    I am also due a credit because my account was automatically renewed at gold and I only needed silver. when should I expect a credit of the difference?
  • Elbert_A Jotform Support
    Replied on March 3, 2024 at 11:35 AM

    Hi Tonyia,

    Thanks for reaching out to Jotform Support. I've checked your account, and the current billing was automatically deducted with the Unused time on Gold Yearly plan. You can check your invoice for more information.

    Give it a try and let us know how it goes.

  • smallcakesfortmyers
    Replied on March 3, 2024 at 3:05 PM
    I see that! But I didn’t want to renew with the gold plan. How do I go about getting a credit for this and using the silver?Sent from my iPhoneOn Mar 3, 2024, at 11:35 AM, Jotform <noreply@jotform.com> wrote:




    ...
  • Lesther JotForm Support
    Replied on March 3, 2024 at 3:14 PM

    Hi smallcakesfortmyers,

    Thanks for reaching out to Jotform Support. The unused time in your Gold yearly plan was used as payment for your current Silver subscription, click here to view the invoice. Fill out this form if you want to request a refund of the closing balance.

    Let us know if you have any other questions.

  • smallcakesfortmyers
    Replied on March 26, 2024 at 4:35 PM
    I am going to have to cancel my subscription and request a credit.We have yet to be able to get this functioning properly and we have lost so much time since the auto renewal.If you look we have not had one order form used. Please advise.Sent from my iPhoneOn Mar 3, 2024, at 11:35 AM, Jotform <noreply@jotform.com> wrote:




    ...
  • Eldrex JotForm Support
    Replied on March 26, 2024 at 5:03 PM

    Hello smallcakesfortmyers,

    Thanks for reaching out to us for help. It would be best to fill out this form if you want to request a refund of the closing balance. Please note that once you cancel your subscription, your account will automatically downgrade to the Starter Plan.

    Let us know if you have any other questions.

  • smallcakesfortmyers
    Replied on April 16, 2024 at 10:00 AM
    I have been trying to cancel this account since January: I have had many problems and unable to come up with a solution.Please cancel my account and credit retro to the last date an order was used.Sent from my iPhoneOn Mar 28, 2024, at 1:00 PM, Jotform <noreply@jotform.com> wrote:




    Subject: Your ticket has been answered. Tell us how we did!
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  • Lesther JotForm Support
    Replied on April 16, 2024 at 11:06 AM

    Hi smallcakesfortmyers,

    Thanks for reaching out to Jotform Support. We've cancelled your subscription, so it will not automatically renew once it expires. Unfortunately, we don't have the option for a refund. We have 30-day Money-Back guarantee if the refund request is within 30 days from the payment date. Beyond that, refund is no longer an option.

    Let us know if you have any other questions.