Already deleted Trash and Archive, but the upload space is still not cleared

  • Mirandamozzybrown
    Asked on March 3, 2024 at 2:54 PM

    I’ve deleted my submissions, my trash and archived folder are empty. I’ve cleared the cache on jotform and on my devices, logged out and closed the browser, when I log back in it still says I’ve reached my upload limit. I’m not sure what else to do. Every time I’ve reached my upload limit I have to contact support to get it to go back down.

    Jotform Thread 12511821 Screenshot
  • Gian_D JotForm Support
    Replied on March 3, 2024 at 3:00 PM

    Hi Miranda,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I recalculated your account Upload Limit, and can see that it now has 100MB of space available. You can also check your account Upload Limit on your Account Usage page

    Let us know if there’s anything else we can help you with.