What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do i stop my email address receiving new submissions

    Asked by tcopromotions on January 26, 2011 at 08:53 PM



    I changed my email address associated with my account as I had a lot of submissions however they still keep getting sent to my old email address. Is there a way to fix this?


    Also, do you offer enterprise solutions that offers more storage then 100gb?





  • Profile Image
    JotForm Support

    Answered by abajan on January 26, 2011 at 10:08 PM

    As to your first question, I believe so. Go to to the form causing the problem, click Email Alerts > Notification > Reply-To and Recipient Settings > To the right of Recipient Email, click on your old email address and press Ctrl+A and hit Delete to get rid of it. Then click away from that field and you should see Your E-Mail replace your old email address. Click Finish and save your changes.

    This series of screenshots should help:


    Now remove your old email address...


    Unfortunately, regarding your second question, I am unable to help but serkan or aytekin can. If you are a premium or professional client, please feel free to contact them via this form.

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 27, 2011 at 08:07 AM

    That's really nice tutorial Abajan. Thanks. 

    Regarding the second question. Yes, we can arrange an increase on your storage space. Please email us how much space you need and we will give you a quote.