Preview Before Submit: Preview text does not show when saving the data using the session method.

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    teenreachorg
    Asked on September 19, 2017 at 05:13 PM

    Hi, 

    We have a rather larger form, several pages long.  When you get to the end on the live form it says "Submit Form". Then you go to the review page and have to "Submit Form" again. The first "Submit Form" should say something like "Review Form" so people don't think they are done after hitting the first Submit.  I went in to change it and could not figure out where to change it.  I reviewed the form in edit mode and it does show "Preview Answers", which would be great. But that is not what is displayed to the person filling out the form.  Can you help me figure out how to update this to work correctly?  I searched for Review & preview answers in the user guide but could not locate it.

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    aubreybourke
    Answered on September 19, 2017 at 05:43 PM

    I cloned your form and tested it. It seems to be working fine. It correctly shows the Preview Answers button:

    The problem is only visible when you use:

    https://form.jotform.us/71715692089163?session=chellie8999@yahoo.com

    If you omit the session parameter it works:

    https://form.jotform.us/71715692089163

    This is because you are using a session that has already previewed the answers. So it shows "Submit Form" instead.

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    teenreachorg
    Answered on September 19, 2017 at 06:00 PM

    I went to the link from our website. I started a brand new one with a new email never used.  It showed the Submit, not the preview.  I am using chrome.  So weird.  You didn't preview in the jot forms app did you? Because it does show up correct there. 

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    Kevin_G
    Answered on September 19, 2017 at 07:02 PM

    I have been testing this and as explained by my colleague above, the issue seems to happen when there is a session on the form. 

    Example: https://form.jotform.com/53376735783973?session=kevin@jotform.com 

    I will forward this to our second level so our developers can take a look on it, we will let you know as soon as we receive any updates about it.