What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Account not showing up

    Asked by EliteCamJobs on August 31, 2012 at 03:10 PM

    We tried to press on the link you sent as a conformation to our new account we just purchased and it tells us that its still a free account is there a way to manually switch now that we upgraded?

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    Answered by fxr on August 31, 2012 at 03:55 PM

    HI, I have manually upgraded your account, it seems your JotForm account name was not on your order. 

    Please log out and log back in to see the change in status on your account. 

    Let us know if you have any further problems and thanks for choosing JotForm.