How do we fix that we reached our Quota

  • Profile Image
    JotFormGRC
    Asked on September 20, 2017 at 03:41 PM

    Hi


    I am getting error messages that our Granite Resources order forms are past their quota.  How do I fix this?  We went in and added the monthly upgrade but that is not working.  All of our 200+ locations use this form to send orders to us.

    Please advise.


    Thanks

    Kelly Brazelton

    262-367-0420

  • Profile Image
    jonathan
    Answered on September 20, 2017 at 04:31 PM

    Hi Kelly,

    We apologize for the inconvenience caused. After reviewing the details, I found that you must have upgraded the wrong account. Currently you upgraded the account/username JotFormGRC 

    But I think the account/username grcgranite  was the FREE account that you wanted to upgrade.

    Please confirm if this is the mistake. We can correct this by cancelling the payment and issue you the refund so that you can upgrade the correct account.

  • Profile Image
    JotFormGRC
    Answered on September 20, 2017 at 04:43 PM
    Yes please update the grcgranite account. However, we only have the log in of JotForm GRC.
    The person who set this up is no longer with our company.
    please advise how to fix this.
    Thanks
    Kelly Brazelton
    Blast Craft Service, Inc
    750 Industrial Dr|Slinger, WI 53086
    Phone 262-644-7145 | Fax 262-644-9725
    ________________________________
    ...
  • Profile Image
    jonathan
    Answered on September 20, 2017 at 05:10 PM

    I have now cancelled the latest payment and processed the refund for the username JotFormGRC

    You can reset the password for the login of the username grcgranite

    Use the 'Forgot Password' link in the log in page https://www.jotform.com/login

    to get the reset password instruction via the email to mpakalski@grcgranite.com

    Let us know how it goes.