Templates page shows forms with the new layout if the "Enable New Form Layout" options is checked on the account.

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    yoyitogero
    Asked on September 20, 2017 at 10:02 PM

    Hi There,

    When I pick a template or create a new form, each element is going to a different form, at the preview is all in different windows, if I log out I can see templates in on piece but not when I loging


    How I can fix that problem

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    Kevin_G
    Answered on September 20, 2017 at 11:27 PM

    I have been checking this and I can see the same you're reporting, first off, your form is cloned differently since the "Form Layout" option is checked on your account, I would recommend you to turn off the option on your cloned form so you get the old layout. 

    You will be able to change to the old layout on the settings page of your form, select the legacy layout option on the form layout drop down: 

    Now, regarding the issue with the templates page, I will forward it to our second level so our developers can resolve it, we will let you know as soon as we receive any updates about it. 

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    yoyitogero
    Answered on September 25, 2017 at 06:38 AM

    Thanks for your help, is work for my form but is not if I using a template, have a same problem

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    liyam
    Answered on September 25, 2017 at 08:54 AM

    Hello yoyitogero,

    If you would like to use the templates from the ones that you see while you are logged out (legacy layout templates), you can do so by unchecking the checkbox for Form Layout on your account's settings page: https://www.jotform.com/myaccount/settings 

    Thanks.