My email is on your bounce list - how do I get it off? NEVER MIND:)

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    neenah71
    Asked on September 21, 2017 at 01:34 PM

    My email has not changed and is a valid address. Why it is on your bounce list I do not know. Please help. 

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    Nik_C
    Answered on September 21, 2017 at 02:36 PM

    I checked your account's email address and it is not in the Bounce list:

    Unfortunately, I can not check the reason for bouncing if the email was in the Bounce list before.

    Is that the email you were referring to or is it some other email address?

    Please let us know.

    Thank you!

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    Nik_C
    Answered on September 21, 2017 at 02:38 PM

    Ah, I just saw the "nevermind" in the title. :) Sorry for that. 

    These guides might be useful as well:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Cheers.

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    neenah71
    Answered on September 21, 2017 at 02:43 PM
    Oh I'm so sorry. I sent the plea for help before realizing there was an
    option on the pop up for me to remove my email from the bounce list. I'm
    good to go - although I still have not received 3 jot forms that should
    have come to me:(.
    Janine
    ...
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    aubreybourke
    Answered on September 21, 2017 at 04:01 PM

    Yes that's because we are currently experiencing an email delivery problem. Note that email will not be lost, only delayed.

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    EltonCris
    Answered on September 22, 2017 at 03:43 AM

    Update:

    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.