How can I downgrade my account?

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    3eighteenmedia
    Asked on September 01, 2012 at 07:04 AM

    I am trying to downgrade my account from Premium to Basic on the Pricing page (http://www.jotform.com/pricing), but when I do, it's redirecting me to this page: https://cp.plimus.com/jsp/account_login.jsp?&username=1326351518719&p=cancel and asking me for a username and a password that I don't have. I would like to downgrade this service before my upcoming billing date. Please let me know if you have any questions. Thanks!

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    ItalyTech
    Answered on September 01, 2012 at 07:08 AM

    Hi, I can see that my collegue (Neil) helped you through our Chat Support system. I'm happy to see that your request was satisfied. Have a good day! Alessandro

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    3eighteenmedia
    Answered on September 01, 2012 at 07:19 AM

    Thank you!