What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I downgrade my account?

    Asked by 3eighteenmedia on September 01, 2012 at 07:04 AM

    I am trying to downgrade my account from Premium to Basic on the Pricing page (http://www.jotform.com/pricing), but when I do, it's redirecting me to this page: https://cp.plimus.com/jsp/account_login.jsp?&username=1326351518719&p=cancel and asking me for a username and a password that I don't have. I would like to downgrade this service before my upcoming billing date. Please let me know if you have any questions. Thanks!

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    Answered by ItalyTech on September 01, 2012 at 07:08 AM

    Hi, I can see that my collegue (Neil) helped you through our Chat Support system. I'm happy to see that your request was satisfied. Have a good day! Alessandro

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    Answered by 3eighteenmedia on September 01, 2012 at 07:19 AM

    Thank you!