Email notifications getting delayed.

  • Profile Image
    pisontechnology
    Asked on September 21, 2017 at 05:27 PM

    Hi there,


    I have been experiencing inconsistent e-mail from both autoresponder and notifications. I have cleared out the form data, cleared cache, and added whitelist for IPS, domains, and specific e-mails addresses based on an official thread/answer in the Q and A.

  • Profile Image
    BDAVID
    Answered on September 21, 2017 at 09:10 PM

    We apologize for the inconvenience, we are experiencing a delay, please note that the emails are not lost, they are being queued, so you will get them at a later time.

  • Profile Image
    EltonCris
    Answered on September 22, 2017 at 03:47 AM

    Update:

    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.