Reaching Form Submission Limits

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    lbosserd
    Asked on September 22, 2017 at 08:43 AM

    Good morning, I have a SILVER account, with 10,000 form submissions monthly.  I have 10 sub account users on my account.  One of the users that is part of my account is getting errors when reaching 100 form submissions.  Can you help me understand why this is?  Shouldn't all users under my account be able to submit up to 10,000 forms per month?

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    Sabbir
    Answered on September 22, 2017 at 09:58 AM

    Hello,

    If the forms are under sub-user's account, then sub-user's plan will be used(free). The sub-user can upgrade if he wants to.

    Otherwise,  the sub-user can transfer the forms to the main account (silver).

    You can also refer to this guide: https://www.jotform.com/help/342-How-to-transfer-or-share-forms-and-data-with-another-account

    Hope you understand. Let us know for any further assistance.

    Thanks.