What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need the sender's e-mail address?

    Asked by Tinel on September 02, 2012 at 04:09 AM

    I have received a form but cannot respond as the sender's e-mail adress does not appear anywhere. Please help.

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    Answered by ItalyTech on September 02, 2012 at 04:21 AM

    Hi and thanks for contacting us. You need to edit your email notification because probably you have not set the Email Sender field. To do this you need to follow steps below:

    1. Log into your JotForm account and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup and Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification":


    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)

    6. An envelope will appear. You can view and change the sender email address. After click on Finish button and save your form.
    Hope this helps. Alessandro
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    Answered by Tinel on September 02, 2012 at 04:33 AM
    Thank you Alessandro. I think I did not explain my question well enough. I have been sent a form from a client, one of my forms on Jotform, but cannot ascertain what the client’s e-mail address is. Can you please assist?

    Kind regards

    Tinus van der Berg
    Mobile +2782 4407 223
    Office +2721 439 2304
    Fax (direct) +2786 5767 128


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    JotForm Support

    Answered by mliz on September 02, 2012 at 06:48 AM

    Hi Tinus,

    Have you tried looking into the submission data? All form data can be found within the Submission section,  please do the following to view them:

    1. Login to your JotForm account
    2. Click on 'My Forms'
    3. Select the Form from the list and click on 'Submissions' from the menu bar.
    4. The next page will display the form submissions.

    Let us know if this works for you.

    Thanks!