Signature/Images not displaying/downloading in emails

Hello.

When a customer fills out our "Shopping Cart" form, they draw their signature. When we receive the email notification in Gmail/GSuite, the image/ form signature is not being received and will not show/display or download.

I already spoke with Google tech team to ensure all my settings/pop-up blockers were correct. They are saying this is 100% on JotForms end.

See screen print attached.

Your account is configured to not to load the form files without log-in authorization, this is why the signature images in emails are not loading.

To fix this, you will need to deselect the "Require log-in to view uploaded files." option via Account Settings.

If you need any further assistance, please let us know.

This solved my issue. Thank you!