What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload Photos from Smartphone or Tablet Photo Library

    Asked by nuzzapp on September 02, 2012 at 05:26 PM

    I have created a form that uses the "Upload File" feature. When using on a iPhone or iPad tablet the "Upload File" feature does not work. It works fine on a iMac or PC but not the iPhone or iPad, we can only assume that it will not work on Android devices either.

    Is there a solution to this issue or a work around?

    Page URL:
    http://form.jotform.us/form/22448885928168

  • Profile Image
    JotForm Support

    Answered by jonathan on September 02, 2012 at 05:59 PM

    @nuzzap

    The "upload file" is known to have incompatibility issue when used on some mobile devices when not using opera-mini or icab browser on the device.

    This was addressed just recently by JotForm's new integration feature Filepicker.io.

    You can find more info about it here http://www.jotform.com/blog/61-Filepicker-io-JotForm-Let-Your-Users-Upload-Files-From-the-Cloud

    Please inform us if you have further inquiry.

    Thanks.

  • Profile Image

    Answered by nuzzapp on September 02, 2012 at 06:24 PM

    We signed up for Filepicker.io but from what we can tell it does not support iCloud. Most iOS users use iCloud not Dropbox or others. 

    As a work around to this issue we placed instructions in our "Hover Dialog" that says for the user to send us their photos via e-mail if they are on a mobile device.

    Not a great solution but workable.

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    JotForm Support

    Answered by jonathan on September 02, 2012 at 06:49 PM

    Yes, you are correct on this. It seems Filepicker.io doesn't support iCloud. Unfortunatelly, this is what JotForm got for now.

    The workaround you did is viable too. You may also want to try using the Free Text(HTML) field to be able to put fix annotations on the form (that says the same thing as the hover text). This way, user will not be able to miss the instructions if the hover text was not hit.

    Hope this help. Please feel free to contact us again anytime if you have other inquiry. 

    Thanks.