Why the time stamp of the submission is different than the current time?

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    Landings
    Asked on September 24, 2017 at 08:47 PM

    I have noticed a one hour difference between the actual time of a registration and the time and date stamp on the record.  We are in ET and the times appear to be in CT.

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    Nik_C
    Answered on September 25, 2017 at 02:40 AM

    Could you please share the form ID where the mentioned report is created?

    I checked this one: https://www.jotform.com/70324610272142 but I had some issues finding the same results like in your report.

    Also, please check your Timezone in Settings page: https://support.jotform.com/myaccount/settings

    We'll wait for your response.

    Thank you!

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    Landings
    Answered on September 25, 2017 at 11:43 AM
    I checked the Time Zone in Settings. It is set to EST.
    Regarding the form, it is this one: https://form.jotform.us/72617775384165
    And this one: https://form.jotform.us/72664351884162
    I just did another test. See below. See the time on my computer and the time and date stamp on the registration?
    Truly, I am thinking it is happening with all of my forms.
    Thanks for your help.
    Becky
    Rebecca Ross
    The Landings Yacht Club
    landingsyc@gmail.com
    216-406-0636
    ...
  • Profile Image
    Nik_C
    Answered on September 25, 2017 at 12:23 PM

    I just did a test submission in this form: https://form.jotform.us/72617775384165

    And I checked your submissions page, the time is showing properly for the EST time zone:

    Could it be that your timezone is EDT since it is one hour forward comparing to EST?


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    Landings
    Answered on September 25, 2017 at 12:43 PM
    FIXED!! You were exactly correct. And I see that now when you look for alternate time zones EST isn’t even an option any longer. They are all expressed as GMT, so I chose New York.
    Thanks so much and sorry for the trouble.
    Becky
    Rebecca Ross
    The Landings Yacht Club
    landingsyc@gmail.com
    216-406-0636
    ...
  • Profile Image
    Nik_C
    Answered on September 25, 2017 at 01:06 PM

    Awesome, I'm glad you were able to make it work.

    Do not hesitate to contact us for any future inquiries.

    Cheers!