The form on my website does not submit

  • Profile Image
    KayleKnouse
    Asked on September 25, 2017 at 01:11 AM

    Hi there. I have a form on my website, and I've had several inquiries state that the form does not submit. It gets stuck on saying "sending form." And then never sends. I tried it myself, with no success. Please guide me in the right direction! This is fairly time sensitive!
    Kayle

  • Profile Image
    philis
    Answered on September 25, 2017 at 08:14 AM

    I was able to submit your form on your web page (on Chrome and FireFox) without having any problems.


    I also tested both your form and the clone version of it but I was not able to replicate the issue.

    It appears that you use script method to embed your form to your website. If you still have the same problem, this might be related to a conflict between the script on your website and the one of your form.

    Please use the code below for embedding and see if the problem is resolved. In case that height of the form doesn't fit your page, you can adjust it by changing the corresponding value within the code.

     <iframe id="JotFormIFrame-70716005485151" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/70716005485151" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no"> </iframe> 

    If the problem persists, please let us know and we will further investigate.