What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account upgrade invalid.

    Asked by Luxurybrands on September 03, 2012 at 04:57 AM


    I clicked to downgrade my account last month to the free version and I see that I got charged this month.

    Could you please downgrade my account and refund my payment as I am no longer needing the premium account! 


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    JotForm Support

    Answered by NeilVicente on September 03, 2012 at 05:10 AM


    Sorry for the inconvenience. Upon checking, I found no records of a cancellation for your account's Premium subscription. As per your request, I went ahead and cancelled the subscription and processed a refund for the last payment made.

    Let me know if there is anything else you need assistance with.

    Thank you very much for doing business with JotForm!

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    Answered by Luxurybrands on September 03, 2012 at 05:18 AM


    Thank you for processing the cancellation.

    I'm not sure if it is a bug on your site or what the issue is. If I click on the downgrade button, nothing happens. It is rather strange.

    Your timely response is appreciated :)

    Kind regards


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    Answered by Luxurybrands on September 05, 2012 at 08:27 AM


    My account still shows that I am on the premium plan and the downgrade button is still not working for me. 


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    JotForm Support

    Answered by NeilVicente on September 05, 2012 at 08:35 AM

    Thank you for bringing this to my attention. Apparently, I forgot to manually revert your account status to free.

    Anyway, upon checking our records, I found out that the refund was already processed.

    Again, thank you for your patronage. Have a great day!

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    Answered by guest_22842460720044 on October 11, 2012 at 05:54 AM

    I am really starting to get quite distressed. 

    My account has been upgraded to Premium without my concent or even doing it manually. Order ID: INT121003-8732-88102B

    and then billed another $10

    and I have not been refunded my $10 from the original request because the downgrade didnt work. Order ID: INT120903-7006-26432B

    My username is Justamobile and my Paypal e-mail is justamobile@gmail.com

    Could you please sort this problem out ASAP. I am losing faith in Jotform.  

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    Answered by plugyou on October 11, 2012 at 05:58 AM

    how could you lose faith in jotform?    jotform is one of the best web apps I use

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    Answered by fxr on October 11, 2012 at 06:43 AM

    You had 2 Premium accounts.




    You have already been issued the refund for your Luxurybrands account, I have now sent refund for justamobile account and reverted it to free account type. 

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    Answered by justamobile on October 11, 2012 at 08:34 AM

    I agree, I love Jotform. There is no other service on the internet that compares to it. 

    Thank you for the refund from my Justamobile account.

    I use the one for work "LB" and one for freelance clients. When needed (lots of submissions)I upgrade and when the competition is finished I downgrade. 

    Thank you for the fast reply and for sorting the problem out quickly.

    I will continue to be a fan of jotform and reccomend it to my peers.

    I hope you guys have a great day.