- LuxurybrandsAsked on September 03, 2012 at 04:57 AM
I clicked to downgrade my account last month to the free version and I see that I got charged this month.
Could you please downgrade my account and refund my payment as I am no longer needing the premium account!
- JotForm SupportNeilVicenteAnswered on September 03, 2012 at 05:10 AM
Sorry for the inconvenience. Upon checking, I found no records of a cancellation for your account's Premium subscription. As per your request, I went ahead and cancelled the subscription and processed a refund for the last payment made.
Let me know if there is anything else you need assistance with.
Thank you very much for doing business with JotForm!
- LuxurybrandsAnswered on September 03, 2012 at 05:18 AM
Thank you for processing the cancellation.
I'm not sure if it is a bug on your site or what the issue is. If I click on the downgrade button, nothing happens. It is rather strange.
Your timely response is appreciated :)
- LuxurybrandsAnswered on September 05, 2012 at 08:27 AM
My account still shows that I am on the premium plan and the downgrade button is still not working for me.
- JotForm SupportNeilVicenteAnswered on September 05, 2012 at 08:35 AM
Thank you for bringing this to my attention. Apparently, I forgot to manually revert your account status to free.
Anyway, upon checking our records, I found out that the refund was already processed.
Again, thank you for your patronage. Have a great day!
- guest_22842460720044Answered on October 11, 2012 at 05:54 AM
I am really starting to get quite distressed.
My account has been upgraded to Premium without my concent or even doing it manually. Order ID: INT121003-8732-88102B
and then billed another $10
and I have not been refunded my $10 from the original request because the downgrade didnt work. Order ID: INT120903-7006-26432B
My username is Justamobile and my Paypal e-mail is email@example.com
Could you please sort this problem out ASAP. I am losing faith in Jotform.
- plugyouAnswered on October 11, 2012 at 05:58 AM
how could you lose faith in jotform? jotform is one of the best web apps I use
- fxrAnswered on October 11, 2012 at 06:43 AM
You had 2 Premium accounts.
You have already been issued the refund for your Luxurybrands account, I have now sent refund for justamobile account and reverted it to free account type.
- justamobileAnswered on October 11, 2012 at 08:34 AM
I agree, I love Jotform. There is no other service on the internet that compares to it.
Thank you for the refund from my Justamobile account.
I use the one for work "LB" and one for freelance clients. When needed (lots of submissions)I upgrade and when the competition is finished I downgrade.
Thank you for the fast reply and for sorting the problem out quickly.
I will continue to be a fan of jotform and reccomend it to my peers.
I hope you guys have a great day.