Account upgrade invalid.

  • Profile Image
    Luxurybrands
    Asked on September 03, 2012 at 04:57 AM

    Hi 

    I clicked to downgrade my account last month to the free version and I see that I got charged this month.

    Could you please downgrade my account and refund my payment as I am no longer needing the premium account! 

    Regards 
    Brian 

  • Profile Image
    NeilVicente
    Answered on September 03, 2012 at 05:10 AM

    Brian,

    Sorry for the inconvenience. Upon checking, I found no records of a cancellation for your account's Premium subscription. As per your request, I went ahead and cancelled the subscription and processed a refund for the last payment made.

    Let me know if there is anything else you need assistance with.

    Thank you very much for doing business with JotForm!

  • Profile Image
    Luxurybrands
    Answered on September 03, 2012 at 05:18 AM

    Hi 

    Thank you for processing the cancellation.

    I'm not sure if it is a bug on your site or what the issue is. If I click on the downgrade button, nothing happens. It is rather strange.

    Your timely response is appreciated :)

    Kind regards

    Brian 

  • Profile Image
    Luxurybrands
    Answered on September 05, 2012 at 08:27 AM

    Hi

    My account still shows that I am on the premium plan and the downgrade button is still not working for me. 

    Thanks

  • Profile Image
    NeilVicente
    Answered on September 05, 2012 at 08:35 AM

    Thank you for bringing this to my attention. Apparently, I forgot to manually revert your account status to free.

    Anyway, upon checking our records, I found out that the refund was already processed.

    Again, thank you for your patronage. Have a great day!

  • Profile Image
    guest_22842460720044
    Answered on October 11, 2012 at 05:54 AM

    I am really starting to get quite distressed. 

    My account has been upgraded to Premium without my concent or even doing it manually. Order ID: INT121003-8732-88102B

    and then billed another $10

    and I have not been refunded my $10 from the original request because the downgrade didnt work. Order ID: INT120903-7006-26432B

    My username is Justamobile and my Paypal e-mail is justamobile@gmail.com

    Could you please sort this problem out ASAP. I am losing faith in Jotform.  
     

  • Profile Image
    plugyou
    Answered on October 11, 2012 at 05:58 AM

    how could you lose faith in jotform?    jotform is one of the best web apps I use

  • Profile Image
    fxr
    Answered on October 11, 2012 at 06:43 AM

    You had 2 Premium accounts.

    justamobile

    Luxurybrands

    --

    You have already been issued the refund for your Luxurybrands account, I have now sent refund for justamobile account and reverted it to free account type. 

  • Profile Image
    justamobile
    Answered on October 11, 2012 at 08:34 AM

    I agree, I love Jotform. There is no other service on the internet that compares to it. 

    Thank you for the refund from my Justamobile account.

    I use the one for work "LB" and one for freelance clients. When needed (lots of submissions)I upgrade and when the competition is finished I downgrade. 

    Thank you for the fast reply and for sorting the problem out quickly.

    I will continue to be a fan of jotform and reccomend it to my peers.

    I hope you guys have a great day.

    Regards

    Brian