CSV Report: French characters are not properly encoded.

  • Profile Image
    Asked on September 25, 2017 at 12:05 PM


    1) Are you able to manage french caracter (unicode).  When I use special character, it is not Unicode in excel or csv.

    2)  Also, it is possible to send an email with a csv only with the last entry in the form?


  • Profile Image
    Answered on September 25, 2017 at 01:35 PM

    I have tested some french characters and was able to replicate the issue with the CSV report, but the Excel report seems to be working fine. 



    I will forward this thread to our second level so our developers can take a look on this. 

    Regarding your other question, it's been moved to a different thread, we will assist you as soon as possible here:  https://www.jotform.com/answers/1257098 

  • Profile Image
    Answered on October 10, 2017 at 08:06 AM

    Hello @arosa,

    First of all, thank you for contacting us.

    I have opened a new form and filled with French accents like "â, ê, î, ô, û". When I download the form as Excel or CSV, I did not encounter any issue on the form. The characters are shown on my side. By the way, I am using MacBook.

    However, when I opened the same report on the Excel, Microsoft; I could see that the Unicode characters are broken. I think you are using the Microsoft, too and the problem related this operating system.

    You need change your Excel's encoding to UTF8. Here is an example for Excel 2013:

    1- Open Blank Workbook.

    2- Go to DATA tab.

    3- Click button From Text in the General External Data section.

    4- Select your CSV file.

    5- Follow the Text Import Wizard. (in step 2, select the delimiter of your text)

    I hope it helps. Thank you,