Why are our submissions encrypted?

  • Profile Image
    crysb77
    Asked on September 25, 2017 at 03:57 PM

    Our forms are coming through with all types of symbols and random letters. We use jot form to register students for classes, but are currently unable to view any of their sensitive information (including names, phone, etc). Can someone please help with this error as soon as possible? 

  • Profile Image
    Kevin_G
    Answered on September 25, 2017 at 04:42 PM

    This is because your form has the encryption feature turned on, please note that the only way to view your data will be providing the encryption key. 

    Please check this guide in order  to get more details about the encryption feature: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    I hope this helps.