What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Collapse glitchy

    Asked by pandcproductions on September 03, 2012 at 01:37 PM

    I am using the form collapse tool for several forms.  I embed each form on several websites.  All of a sudden the forms aren't loading properly.  I can see the form completely, but they seem to freeze up for some reason.  It seems like refreshing them usually works.  However, this is not an acceptable option.  Not only am I having this problem, but my customers are complaining about it daily.  I have tried everything I can think of.  Please help. I am attaching a URL to give you an example.

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    Answered by ItalyTech on September 03, 2012 at 01:41 PM

    Hi and thanks for contacting us. Can you share with us your website url ? We will check your form and site too. Thanks. Alessandro