- fpbrewerAsked on September 26, 2017 at 09:42 AM
We have 71 Wacom Signature Pads in all of our locations and need a way for our clients to use them for signing forms at our desks. I see that there is a Widget for the Topaz pads. Would like to know if a method currently exists that would allow me to use the Wacom pads for signature input or if a widget could be created for for it.
Thank you very much for your support!
- JotForm SupportdavidAnswered on September 26, 2017 at 11:17 AM
You should be able to use any USB device to sign our regular signature panels.
That is unless Wacom can only be used with a specific with a specific signature panel. if that is the case, we can submit a feature request. Please note that we add features based on overall demand for that feature and since it is not a regularly requested feature, it may not be added.
- fpbrewerAnswered on September 26, 2017 at 12:03 PM
It seems that the available widgets simply do not respond to the pad. I am hoping that it will be possible to get this working or to develop this feature. Wacom has about 80% of the world's pen tablet/signature pad market, so I am thinking that it may be something that would appeal to a large number of people.
- JotForm SupportdavidAnswered on September 26, 2017 at 12:19 PM
It looks like the signature pads do not load the form in the pad whereas the pen displays would. It also looks like there is not an API for Wacom products, only an SDK to allow for integrating the application into your own code. If there was a way to allow for interacting with the signature panel via API instead of including their SDK and related tools in with our code, it is likely not something we would add.
If there is another way of integrating the signature panel other than including their code in with ours, let us know and we will take another look.
- fpbrewerAnswered on September 26, 2017 at 12:35 PM
Thanks for looking into this. I appreciate your efforts and research. I'll see what I can do with Wacom. If I can make any headway on an API, I'll revisit the topic.
- JotForm SupportdavidAnswered on September 26, 2017 at 12:40 PM
Basically, it comes down to can we access the pad remotely without having to include their suite of tools in with our code. If that is possible, which from a very brief look it does not appear to be, it is something we could consider.
Let us know what Wacom says and we can forward a request along to our developers.
- fpbrewerAnswered on October 05, 2017 at 10:08 AM
I have a Wacom developer interested in working with your company to solve the signature pad issue. To where should I direct him?
- JotForm SupportWelvinAnswered on October 05, 2017 at 11:24 AM
- Shane WilksAnswered on October 12, 2017 at 07:27 AM
It is possible to access the pad remotely (e.g., via a web page). The client would need to have the Wacom Signature SDK and the Wacom SigCaptX service installed. The SigCaptX service listens for JSONP HTTPS requests that can be made from the page loaded in the browser.
A more detailed explanation and sample code can be found here:
- JotForm SupportdavidAnswered on October 12, 2017 at 11:10 AM
Before we start working towards a solution, I would like to forward this to our developers for consideration. If this is something they would like to pursue, we will follow up here in this thread.
- JotForm SupportRoseAnswered on October 13, 2017 at 03:12 AM
Your request has already been forwarded to our marketing team at the following thread:
Our marketing team will reach you out, but I will send a reminder to them.