Not getting submissions

  • Profile Image
    regwacypaa21
    Asked on September 26, 2017 at 10:04 AM

    Hi there,


    We aren't getting all the information to our email from the forms we created. Please advise.


    Regards,


    Kyle Fairall

  • Profile Image
    Chriistian
    Answered on September 26, 2017 at 11:28 AM

    I checked the mail log of your email address regwacypaa21@gmail.com and it seems that the emails were successfully sent.

    If you haven't received the email, can you please check your email address spam folder and see if the email went there? You can also check your form's email history on your end to monitor the emails sent by your forms. You can check the instructions here: How to view all your form Email History.

  • Profile Image
    regwacypaa21
    Answered on September 28, 2017 at 10:43 AM
    Hey there,
    While we are getting the notifications for registration, we aren't
    receiving anything regarding the hoodies or t-shirts. There are 2 and 4
    orders, respectively. While we can generate the info we need from going
    into jotform it would be easier to get that info sent to this email +
    mitigate any privacy concerns of people's information going to an email it
    shouldn't.
    Under our account, at the moment we have a total of 7 live forms but seem
    to only be getting the info for one of them.
    Thank you for helping with this! If you have more questions, please contact
    me at 587-873-9644
    Kyle
    ...
  • Profile Image
    BJoanna
    Answered on September 28, 2017 at 12:24 PM

    I'm not exactly sure if I understood your issue correctly. Are not receiving the email Notifications when your forms are submitted or are you not getting all data via the email when the form is submitted. You have 6 order forms that have only 1 product and 1 from that has multiple products. 

    Please provide us more details about your issue and provide us the ID of the form you have issues with. If the form is embedded provide us the webpage URL.

    Looking forward to your reply.