Not receiving email notifications due to Missing Fields error in form conditions

  • Profile Image
    Asked on September 26, 2017 at 10:37 PM


    my form isn't forwarding the email notification emails to the designated recipient. submission is recorded but the recipient got nothing :(

    helllppp what have I done wrong?

  • Profile Image
    Answered on September 27, 2017 at 12:04 AM

    I have checked the form you shared with us and I see that you have set three recipients for the only email notification. However, I also noticed that the email notification in your form is also set to be sent conditionally. I checked the conditions in your form, I found these:

    The "Missing Field" indicator on each condition in your form is what's causing the issue with the email notification in your form. I suggest you fix the errors and test your form again.

    Feel free to let us know if you need any further assistance.