Why can't I login?

  • Profile Image
    engagearts 
    Asked on September 27, 2017 at 04:28 AM

    Hi, when I try to access my JotForm account I get a pop up that says 'Login failed - suspended'. Can you explain what's happened please? I need access to the forms as soon as possible.


    Thanks,

    Ailbhe

  • Profile Image
    Sabbir
    Answered on September 27, 2017 at 04:45 AM

    I checked your account and your forms. I didn't see anything that'd be conflicting or against our Terms of use.

    I reactivated your account. However, just to be in safe side, Please do not use any sensitive form fields which may lead to your account suspension.

    If you need any further assistance, please let us know.