PayPal Form: Why I'm not receiving email notifications, but receiving payments?

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    mrphototx
    Asked on September 27, 2017 at 09:24 AM

    I created a form this morning that also integrates PayPal. I've received notification from PayPal that a payment was received, but the form itself was not submitted.  It was sitting in the incomplete pile.  How can this be corrected?

    Thank you,

    Mark Sykes, CPP

    Mark Sykes Photography

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    Kevin_G
    Answered on September 27, 2017 at 11:14 AM

    I would recommend you to configure the IPN option on your PayPal account, this guide will help you with that: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    You should receive email notifications without any problem after that. Also, I would recommend you to set up incomplete payment notifications on your account so you can be notified when a payment failed as well: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email 

    If the problem persists, please let us know.