Why Smooth Signature PNGs are not accessible to sub users?

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    VivaxMedical
    Asked on September 27, 2017 at 12:47 PM

    The sub users on my account are not able to view any PNGs created using Smooth Signature. On my admin account I am able to view these. The PNGs are not showing in emails or in the Submissions. I believe this has something to do with the sub users having access to the PNGs stored in the Jotform servers. Also, I would like to note that this is a recent issue. I am not sure if there has been development of the user portion of Jotform. Please advise.

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    Nik_C
    Answered on September 27, 2017 at 02:49 PM

    Could you please check in your Settings if this option is checked:

    If it is, please try unchecking it and see if it works for you and your sub-users.

    We'll wait for your response.

    Thank you!

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    VivaxMedical
    Answered on October 04, 2017 at 11:49 AM

    I wanted to let you know that the solution above worked perfectly. This was my mistake.


    Thanks!

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    Nik_C
    Answered on October 04, 2017 at 11:52 AM

    Thank you for getting back to us and letting us know.

    We appreciate the feedback!

    Cheers!