Form is not Directing to Thankyou page

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    Asked on September 04, 2012 at 08:15 AM

    Hello there,

                    We have a form whose URL is:

    We have set a customr URL for this form After submission. Actually we are posting data to that custom URL and from there we are taking that data to our Database. The isuue is now after filling the jotform when clicking Submit button it is not redirecting us to that Custom URL page. I have checked it by changing it back to Default Thank you page. But still it is not working. Please check it ASAP and reply ASAP. This issue has stopped our sales. Thanks

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    Answered on September 04, 2012 at 08:53 AM

    Hello RocaLabs.  I have submitted this issue to the development team.  They will be the one to look into your form.

    If you wish to have a quick solution, you can clone your form and use the cloned form instead.  The only disadvantage is that you cannot clone your submissions to the new form.

    We'll keep you posted.

    Thanks for your patience and we apologize for your inconvenience.

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    Answered on September 04, 2012 at 10:37 AM

    There is a problem with Google Docs integration. We are not sure what is the cause of the problem, but I have temporarily disabled your Google Docs integration and your form is working fine now. Please enable your integration back later when we have this problem sorted out. 

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    Answered on September 05, 2012 at 10:43 AM

    Google Docs integration problem is now fixed.

    Thank you for your patience.