What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not Directing to Thankyou page

    Asked by RocaLabs on September 04, 2012 at 08:15 AM

    Hello there,

                    We have a form whose URL is:


    We have set a customr URL for this form After submission. Actually we are posting data to that custom URL and from there we are taking that data to our Database. The isuue is now after filling the jotform when clicking Submit button it is not redirecting us to that Custom URL page. I have checked it by changing it back to Default Thank you page. But still it is not working. Please check it ASAP and reply ASAP. This issue has stopped our sales. Thanks

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on September 04, 2012 at 08:53 AM

    Hello RocaLabs.  I have submitted this issue to the development team.  They will be the one to look into your form.

    If you wish to have a quick solution, you can clone your form and use the cloned form instead.  The only disadvantage is that you cannot clone your submissions to the new form.

    We'll keep you posted.

    Thanks for your patience and we apologize for your inconvenience.

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    JotForm Founder

    Answered by aytekin on September 04, 2012 at 10:37 AM

    There is a problem with Google Docs integration. We are not sure what is the cause of the problem, but I have temporarily disabled your Google Docs integration and your form is working fine now. Please enable your integration back later when we have this problem sorted out. 

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 05, 2012 at 10:43 AM

    Google Docs integration problem is now fixed.

    Thank you for your patience.