Unable to extract first and last name from Name field in the form

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    eiermann
    Asked on September 28, 2017 at 12:42 PM

    Hi there,


    with the short code {name1:first} it should print the first name only in the emails. For some reasons the space remains blank. Any idea why?

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    Nik_C
    Answered on September 28, 2017 at 01:56 PM

    I checked and I was able to replicate this issue.

    That should work though, exactly as you tried. But I will have to check further what could be the cause of this not to work.

    I'll get back to you shortly.

    Thank you!

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    Nik_C
    Answered on September 29, 2017 at 01:48 PM

    Thank you very much for your patience.

    I tested this issue further and found out that it is related to our builder so I forwarded it to our backend team for further checking.

    We'll inform you further through this thread.

    Thank you for your patience and understanding.

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    eiermann
    Answered on October 02, 2017 at 02:56 PM

    Thank you Nik! I hope it can be fixed.