Signature not cleared when editing a submitted form

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    Asked on September 28, 2017 at 02:27 PM


    I created a form with signature fields, and one of those signature fields is for me to sign. Someone submitted their form, but made a mark in my signature box, and it won't let me clear it and put my signature in.

    Is there a way to do this, without having them resubmit it without marking in my box?


    Jen Magnuson

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    Answered on September 28, 2017 at 03:35 PM

    It looks like the e-signature widget is not allowing to change the signature once the form submitted. Could you try using smooth signature widget and see if that works?

    Please get back to us if you need any further assistance. We will be happy to help.