Is there a way to disable standard autoresponder?

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    vgamolsky
    Asked on September 28, 2017 at 03:39 PM

    I have setup a condition for a user to get a custom autoresponder email. But when the condition is met, the user gets two emails: one from standard autoresponder, and second from my custom one.

    How can I avoid sending two emails?

     

    To check, please go to my form and select "Skip delivery", then enter "Resume Date". You will get two emails - one from standard autoresponder, and second from my custom one. I want only custom one.

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    Mike_G
    Answered on September 28, 2017 at 05:13 PM

    Although you have set conditions to send email autoresponders to the email address entered in the email field in your form, there is one email autoresponder which will always be sent by default since there is no condition that says otherwise.

    You can delete the email autoresponder that is not associated with any of the conditions in your form if it is not necessary for your form's processes.

    If, in any case, I have misunderstood your concern, please feel free to get back to us and let us know.

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    vgamolsky
    Answered on September 28, 2017 at 06:11 PM

    Thank you. Do I understand correctly that if an email is created under settings and there is no condition associated with it, it will always be sent?

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    Mike
    Answered on September 28, 2017 at 07:51 PM

    Yes, this is correct. Non-conditional email alerts are being emailed for each submission.