Free user VS Sub user

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    pamelasenik
    Asked on September 28, 2017 at 04:12 PM

    Hi,

    I created a sub user account for someone in my team. When she registered to Jotform with the link she received, the system created her a Free Jotform account instead of a Sub user account. So, she doesn't have all the advantage of a paid account. Is it possible to switch her account to a sub user one? 

    Also, I would like to understand why she's not able with her free account to add more than one question per page? Is it possible to use this kind of layout with a paid account? And, finally, can I switch from the free Jotform layout mode to a paid layout mode from my master account? 

    Username : florencecote

    email : florence@senik.ca

    Thank you. 

  • Profile Image
    Marvih
    Answered on September 28, 2017 at 05:25 PM

    the system created her a Free Jotform account instead of a Sub user account. So, she doesn't have all the advantage of a paid account. Is it possible to switch her account to a sub user one? 

    Sub-user is not an account type/plan. It is a term used if you wanted to share your form(s) to another person but you don't want him/her to access your main account. Initially her account type is FREE but if you added her as a sub-user to your account, you may choose what forms she can access/edit or view submission.

    Also, I would like to understand why she's not able with her free account to add more than one question per page? Is it possible to use this kind of layout with a paid account? 

    Go to your form settings > click "SHOW MORE OPTIONS" and scroll down to the bottom of the page. If you can see the "Form Layout" field change that into "Legacy Layout"

    And, finally, can I switch from the free Jotform layout mode to a paid layout mode from my master account? 

    Based from your second question, you can change the layout if you can see the "Form Layout" field on your form settings.