Free user VS Sub user

  • pamelasenik
    Asked on September 28, 2017 at 4:12 PM

    Hi,

    I created a sub user account for someone in my team. When she registered to Jotform with the link she received, the system created her a Free Jotform account instead of a Sub user account. So, she doesn't have all the advantage of a paid account. Is it possible to switch her account to a sub user one? 

    Also, I would like to understand why she's not able with her free account to add more than one question per page? Is it possible to use this kind of layout with a paid account? And, finally, can I switch from the free Jotform layout mode to a paid layout mode from my master account? 

    Username : florencecote

    email : florence@senik.ca

    Thank you. 

  • Marvih
    Replied on September 28, 2017 at 5:25 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    the system created her a Free Jotform account instead of a Sub user account. So, she doesn't have all the advantage of a paid account. Is it possible to switch her account to a sub user one? 

    Sub-user is not an account type/plan. It is a term used if you wanted to share your form(s) to another person but you don't want him/her to access your main account. Initially her account type is FREE but if you added her as a sub-user to your account, you may choose what forms she can access/edit or view submission.

    Also, I would like to understand why she's not able with her free account to add more than one question per page? Is it possible to use this kind of layout with a paid account? 

    Go to your form settings > click "SHOW MORE OPTIONS" and scroll down to the bottom of the page. If you can see the "Form Layout" field change that into "Legacy Layout"

    And, finally, can I switch from the free Jotform layout mode to a paid layout mode from my master account? 

    Based from your second question, you can change the layout if you can see the "Form Layout" field on your form settings.

    Free user VS Sub user Image 1 Screenshot 20