Full Name Sub-labels: not updating, old sub-labels are still showing up.

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    Asked on September 28, 2017 at 09:03 PM

    Hi, My form keeps on changing the sub label to something else than what i put in the field area. In the First Name area in my form I have placed in the sub labels, your first name and then your surname but when i open the page or preview the page it reverts to Childs First name and Childs Surname. 

    Can you help me please?

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    Answered on September 28, 2017 at 09:47 PM

    I have cloned your form, and tried the following:

    1) Clearing forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    2) Checking for any CSS injection that might have affected the sub-labels content.

    3) Deleting the field, and adding a new one.

    3) Clearing browsers cache.

    4) Loading the form in Incognito window.

    Unfortunately, nothing worked:

    I will report this issue to our back-end team. You will be notified via this thread when it gets fixed.

  • Profile Image
    Answered on January 31, 2018 at 02:46 AM


    I copied and tried to recreate the case on your form. I changed the sublabels to 'Your First Name' and 'Your Last Name'. Form displays the sublabels correctly. I cant reproduce the case.

    1517384756Ekran Resmi 2018-01-31 10.42.4

    Please have a try once more and let us know about the result.