What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens if I go over the allowed submissions for the premium account?

    Asked by RFSDOrientation on September 04, 2012 at 11:54 AM

    I am signed up for the premium subscription to collect parent information for four of our schools.  While I think 1,000 submissions should be good for the month I am concerned about what happens if we end up going over the 1,000 submissions.  Does that information get lost or is it available if I want to upgarde?  Since we are a school with a tight budget I would like to stay at the premium subscription for $9.95 if possible.

     

    Thank you,

     

    tara-

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    JotForm Support

    Answered by NeilVicente on September 04, 2012 at 12:11 PM

    Tara,

    When your account goes over its monthly limit, our system will automatically send you a notice to upgrade (to Pro), then at the end of the day (at 12 midnight), your account will be disabled - that means your forms cannot accept further submissions.

    You can either upgrade to Professional or wait for the submission counter to reset on the first day of the following month.

    Hope this answers your question. Should you have further inquiries, please do not hesitate to let us know.