What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    we keep receiving an email from Jotform but don't know where it is originating from?

    Asked by Amanda on September 04, 2012 at 12:19 PM

    we are recieving referrals from your noreply email address but we are unable to see who thereferal is being sent by, we need to knwo this so we can be sure that we are playing the appropriate vender... canyou help us figure this out. The emails are going to an email address that is no longer valid so we also need to contact these people to change the email address that they go to 

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    Answered by gori-mathew on September 04, 2012 at 12:57 PM

    Hi Amanda;

    Can you send us the form's URL or ID of this form that is sending the email alerts to you. We can then check and find out the origin of it.

    Do you also have a form that you embedded in your website or any other site, it can be generating this email alerts. If so, you can also you can try to disable it or remove it from embedded site and see iof these alerts stops.

    If you can also forward the mail to our email: jotformsupport@gmail.com to try and get the source.

    We await your response to assist you further!