What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form(now disabled) automatically getting submissions?

    Asked by tygwennap on September 04, 2012 at 12:42 PM

    I created a form, and the next thing I know, I got an email for hitting my monthly quota, even though, I have only submitted 8 test submissions. It still continues to get submissions, even though it's disabled. Also, I need to make sure it isn't sending emails to my client, as this is a test page. 

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    Answered by ItalyTech on September 04, 2012 at 12:47 PM

    Hi and thanks for contacting us.

    I see that you've disabled your form. In fact your form doesn't appear anymore in your webpage. Your customer can't submit data anymore. Your account was scheduled for a suspension because you've exceeded our monthly limits. Your account will be restored next month. Hope this helps. Alessandro