I can't get into my account - Password reset not working

I cant get into my account or get the reset email? how can I get in? not sre what happened. 

I checked the email address (supervisor@documentprintingservices.com) and it is associated with a guest account (guest_72547709084060).

If you're referring to this email address (support@documentprintingservices.com), it belongs to the account username documentprintingservices.

If not, please provide the account username or any form link so we can investigate it further. Thank you.