Form layout changes once form is opened in form editor

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    naturemandalavt
    Asked on October 02, 2017 at 03:11 PM

    Hi there, For the last week+ ... every time I go in to edit my form -- the overall layout is instantly messed up the minute I click on edit my form. I then have to revert back to a previous day's edits and then make all the edits again from the previous time.

    this is really problematic... and just happened again.

    I just edit the form - so it is displaying correctly. But if I were to re-open it -- i would loose the formatting... and the items would display like a random mishmosh on the page.

     

    Help!

     

  • Profile Image
    Mike
    Answered on October 02, 2017 at 04:52 PM

    Thank you for contacting us.

    When I tested a cloned version of your form using our version 3 editor, it worked fine.

    Are you still able to reproduce the issue, or is this only happening once you switch to the version 4 form builder?

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    naturemandalavt
    Answered on October 03, 2017 at 12:43 PM
    help please.
    Everytime I go to edit the form this is what happens. It has been in
    version 3 all along. I tried to change to 4 and back again to 3. same
    thing.
    [image: Inline image 1]
    Michelle Wallace | mwallace.vt@gmail.com
    Plainfield, Vermont
    H: (802) 454-1832 c: (802)498-7833 <%28802%29%20498-7833>
    Website: vtnaturemandala.com
    Follow on Instagram and
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    ...
  • Profile Image
    naturemandalavt
    Answered on October 03, 2017 at 12:43 PM
    So I just had to redo a bunch of stuff again. Even when I try to revert
    back to the previous day's form - there are bunch of changes I had made
    that are lost.
    Michelle Wallace | mwallace.vt@gmail.com
    Plainfield, Vermont
    H: (802) 454-1832 c: (802)498-7833 <%28802%29%20498-7833>
    Website: vtnaturemandala.com
    Follow on Instagram and
    Facebook @ naturemandala.art
    Wholesale order form: vtnaturemandala.com/wholesale
    ...
  • Profile Image
    naturemandalavt
    Answered on October 03, 2017 at 12:43 PM
    I made a bunch of changes.... between 12-12:15...
    they are showing up on the screen... but not in the history
    802-498-7833 call me if you can
    [image: Inline image 1]
    Michelle Wallace | mwallace.vt@gmail.com
    Plainfield, Vermont
    H: (802) 454-1832 c: (802)498-7833 <%28802%29%20498-7833>
    Website: vtnaturemandala.com
    Follow on Instagram and
    Facebook @ naturemandala.art
    Wholesale order form: vtnaturemandala.com/wholesale
    ...
  • Profile Image
    aubreybourke
    Answered on October 03, 2017 at 01:15 PM

    I believe this problem could be due to the theme that you are using. Can you try reverting back to the default theme and test again. 

    I cloned your form and can reproduce the error.

    I have escalated this issue to L2 support so that the developers can fix it.

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    naturemandalavt
    Answered on October 03, 2017 at 02:43 PM
    I think i fixed it?
    I changed some of the settings.
    Michelle Wallace | mwallace.vt@gmail.com
    Plainfield, Vermont
    H: (802) 454-1832 c: (802)498-7833 <%28802%29%20498-7833>
    Website: vtnaturemandala.com
    Follow on Instagram and
    Facebook @ naturemandala.art
    Wholesale order form: vtnaturemandala.com/wholesale
    ...
  • Profile Image
    aubreybourke
    Answered on October 03, 2017 at 03:12 PM

    Ok great. Just for the record, what did you change?

  • Profile Image
    naturemandalavt
    Answered on October 03, 2017 at 03:43 PM
    [image: Inline image 1]
    Michelle Wallace | mwallace.vt@gmail.com
    Plainfield, Vermont
    H: (802) 454-1832 c: (802)498-7833 <%28802%29%20498-7833>
    Website: vtnaturemandala.com
    Follow on Instagram and
    Facebook @ naturemandala.art
    Wholesale order form: vtnaturemandala.com/wholesale
    ...