What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Over my monthly limit?

    Asked by robert on September 04, 2012 at 05:32 PM


    Just received an email asking me to upgrade because I've gone had over 100 forms submitted in the month. That doesn't sound right to me - maybe 10, but nowhere near 100.

    Username: robertk.

    Does that sound right to you?


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    JotForm Support

    Answered by EduardoMendez on September 04, 2012 at 06:02 PM

    We are currently experiencing an issue with the submission count and we are currently working hard to get it fixed ASAP.  Meanwhile, we have reset your account submissions.  Thank you for letting us know!

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    Answered by robertk on September 04, 2012 at 06:03 PM

    Many thanks, Eduardo!