Autoresponder email doesn't work with encrypted forms

  • Profile Image
    mypetsplanb
    Asked on October 02, 2017 at 11:06 PM

    The Autoresponder for my form isn't working.  Please help.

    Thanks,

    Kim

  • Profile Image
    candy
    Answered on October 03, 2017 at 02:52 AM

    Dear Kim,

    We are sorry for the inconvenience you have.

    However, you didn't give us any detail regarding the form. We need form URL that you have a problem with in order to check its configurations and assist you further. 

    Besides, I have checked configurations belongs to your form named "1 Pet Solution" as an example. I have seen that your form is encrypted.

    Let me please inform you that we do not currently support Email Autoresponders on Encrypted Forms. There is no way to receive decrypted form data for the end form user.

    If you want to send email autoresponders, you should disable form encryption. 

    I hope this information will help.

    If you need any further clarification, let us know.

  • Profile Image
    candy
    Answered on October 03, 2017 at 02:55 AM

    Furthermore, I have seen that your form is both encrypted and you have "Preview Before Submit" widget on the form. 

    Please see the following warning:

    "CAUTIONThe Preview Before Submit Widget will create a conflict with the encryption process and the data will not be encrypted. Please do not use this widget on your encrypted forms!"

    You can see detailed information in the following guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    For your information.