- mypetsplanbAsked on October 02, 2017 at 11:06 PM
The Autoresponder for my form isn't working. Please help.
- JotForm SupportcandyAnswered on October 03, 2017 at 02:52 AM
We are sorry for the inconvenience you have.
However, you didn't give us any detail regarding the form. We need form URL that you have a problem with in order to check its configurations and assist you further.
Besides, I have checked configurations belongs to your form named "1 Pet Solution" as an example. I have seen that your form is encrypted.
If you want to send email autoresponders, you should disable form encryption.
I hope this information will help.
If you need any further clarification, let us know.
- JotForm SupportcandyAnswered on October 03, 2017 at 02:55 AM
Furthermore, I have seen that your form is both encrypted and you have "Preview Before Submit" widget on the form.
Please see the following warning:
"CAUTION: The Preview Before Submit Widget will create a conflict with the encryption process and the data will not be encrypted. Please do not use this widget on your encrypted forms!"
You can see detailed information in the following guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
For your information.