My user name and/or password doesn't work.

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    markg 
    Asked on October 03, 2017 at 12:52 PM

    I just received and email from you saying 'Congratulations' for creating an account. The email contained a user name and password that you choose for me but when I try to log in it says "Login failed - Username or password did not match."


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    John_Benson
    Answered on October 03, 2017 at 01:31 PM

    The email address (markg@thedi.ca) is registered to the account username markg397

    Please try to access your account using that username and the password that you have received.

    If the issue persists, please try to reset your password. To do that, please open this link: https://www.jotform.com/login and click the Forgot Password.

     

    Let us know how it goes. Thank you.