What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have paid to upgrade.

    Asked by framed4life on September 05, 2012 at 01:23 AM

    Hi my username is framed4life and I paid for the highest upgrade almost 24hrs ago and I need this done urgently as I have to have this working within the next 6 hours as it will be very embarrassing as a business if this is not done. I did email support over 8 hours ago and I have had no response. Please help asap. Thanks

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    JotForm Support

    Answered by idarktech on September 05, 2012 at 01:33 AM

    Hi,

    Your account should be fine by now. It wasn't upgraded automatically by our system because there's no username specified on your order. This happens when you are not logged in while doing the upgrade process.

    Anyway, please logout and log back in to be able to view the changes on your quota limtis which reflects to professional plan.

    Apologies for the inconveniences caused.

  • Profile Image

    Answered by framed4life on September 05, 2012 at 01:46 AM

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    JotForm Support

    Answered by idarktech on September 05, 2012 at 02:00 AM

    Your reply appears to be blank. If you have further questions about this, please post it here. http://www.jotform.com/answers/126418-I-have-paid-to-upgrade-#2

    Thanks!