Getting the following error: status 401 {"error": "Access token is for an invalid user"} when submitting Dropbox integrated form

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    geminienergy
    Asked on October 03, 2017 at 05:54 PM

    Also seeing this error


    link to our submission page: https://submit.jotform.us/submit/23634671311145/


    Should i post a new thread or will solution be visible here?

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    BDAVID
    Answered on October 03, 2017 at 06:17 PM

    Is that error message happening when accessing your form submissions page? https://support.jotform.com/help/269-How-to-View-Form-Submissions

    Or, is that issue happening when submitting your form? If this is the case, can we try submitting it?

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    geminienergy
    Answered on October 03, 2017 at 06:44 PM

    This issue occurs when trying to submit the form.  I received an email from someone accessing the form saying that they were experiencing this error, I tested it and the same thing happened to me.

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    BDAVID
    Answered on October 03, 2017 at 07:58 PM

    I see what you mean, I just attempt to do a submission on your form and it failed:

    I cloned your form, however, the issue did not reproduce. I check all your forms settings and everything appears to be fine.

    The only difference between my clone version and your form, is the integration you have with Dropbox, could you please remove the Dropbox integration, and then test your form?

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    geminienergy
    Answered on October 04, 2017 at 12:03 PM

    I've tried removing the integration and it is failing to respond.

    When i click on 'YES, REMOVE!' nothing happens.  The 'KEEP IT' button is working, not sure on the issue here

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    david
    Answered on October 04, 2017 at 12:54 PM

    I checked your form and was able to reproduce the issue. There are errors present when attempting to remove the integration:

    I will forward this to our developers to have a look.  We will let you know as we have a solution.  In the mean time, a clone of the form would work as a substitute is that is a possibility.

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    geminienergy
    Answered on October 04, 2017 at 04:25 PM

    It's currently linked to our old website which will be replaced soon.  As long as we can get the problem resolved before the new one goes live I think we'll be ok.

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    david
    Answered on October 04, 2017 at 05:25 PM

    Issues like this usually are resolved fairly quickly.  We will let you know as soon as we have any updates.