Email notifications are not being sent when the submission is edited.

  • TALogistics
    Asked on October 4, 2017 at 8:04 AM

    Our email notifications do not seem to be going out on post and updates.




  • Ashwin JotForm Support
    Replied on October 4, 2017 at 11:21 AM

    I am not sure if I have understood your question correctly. Do you mean to say that when your submission is edited/updated, submission emails are not being sent?

    I did check your form's notification email alert and you have already enabled "Send on Edit" setting which will send the submission emails after the submission is edited. I also checked our email logs and found that submission emails on edit is being sent successfully. Please check the screenshot below:

    Email notifications are not being sent when the submission is edited Screenshot 30


    Email notifications are not being sent when the submission is edited Screenshot 41


    Are you receiving the initial submission emails correctly? Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there.