Email notifications are not being sent when the submission is edited.

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    TALogistics
    Asked on October 04, 2017 at 08:04 AM

    Our email notifications do not seem to be going out on post and updates.




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    ashwin_d
    Answered on October 04, 2017 at 11:21 AM

    I am not sure if I have understood your question correctly. Do you mean to say that when your submission is edited/updated, submission emails are not being sent?

    I did check your form's notification email alert and you have already enabled "Send on Edit" setting which will send the submission emails after the submission is edited. I also checked our email logs and found that submission emails on edit is being sent successfully. Please check the screenshot below:



    Are you receiving the initial submission emails correctly? Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there.