What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions error count

    Asked by 2ezy on September 05, 2012 at 07:10 AM

    Hi from what I have read the submissions count starts at the begining of each month.I have had 9 forms submitted but the count says I have 19. Any clues on why this might be?


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    JotForm Support

    Answered by idarktech on September 05, 2012 at 07:35 AM


    We have problems with submissions counter recently so I think you're affected by this. I have now reseted your submissions counter so it should be fine now.

    Apologies for the inconveniences caused.

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    Answered by 2ezy on September 05, 2012 at 07:57 AM

    Thanks for the quick response.

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    Answered by gori-mathew on September 05, 2012 at 09:39 AM

    Welcome and lets know if you encounter any of such issue.