What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission confusion

    Asked by xianhill on September 05, 2012 at 07:38 AM

    When I go into my control panel it says I have 3 new submissions. When I click on submissions, there is only one in there.  Please clarify what I am missing

    Page URL:
    http://form.jotform.us/form/22458730536153

    Submissions
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    JotForm Support

    Answered by idarktech on September 05, 2012 at 08:22 AM

    Hi,

    We have problems with submissions counter recently so I think your form was affected by this. Let me please clarify that no submissions has been lost. It was a problem with submissions counter and hopefully our developers will be able to sort this out ASAP.

    Apologies for the inconveniences caused.

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    Answered by xianhill on September 05, 2012 at 08:27 AM
    Yes no forms were lost to my knowledge
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    JotForm Support

    Answered by idarktech on September 05, 2012 at 08:35 AM

    Thanks for your understanding. I have also mark your submissions as "read' to avoid confusion.